Frequently asked questions before booking a tour or guided visit in Málaga

Yes. You can show the QR code from your phone without any problem. If it's easier, save it on your phone to have it ready on the day of the visit.

It depends on the tour and availability. Each activity's calendar shows the real spots available at that moment, so the best thing is to check there and book if there's a spot free.

You book with a local company specialised in Málaga, with official guides and direct management. For every tour you can see what's included, the meeting point and the conditions before confirming.

It depends on the activity. For guided monument visits, the listing states whether tickets are included. Free tours don't include tickets since they're walking routes around the city.

The contribution is free, but as a common reference many travellers leave from €10 per person when they found the visit worthwhile.

It depends on the activity. The reference is always the policy shown on the tour page and in your confirmation. If you need to move the booking, write to us as soon as possible and we will arrange it according to availability. For visits with issued tickets, there may be limits on changes because of the monument's rules.

Let us know as soon as you can. On walking routes it is usually possible to join if the group is still nearby, but on visits with an entry time or associated tickets, rebooking depends on the timetable and availability that day.

Adding participants depends on the places available. Reducing may be restricted when tickets have already been issued or when the rate applies by group-size band. For a private tour, it is reviewed according to the group size and the format booked.

Activities go ahead unless there are official closures or conditions that prevent the visit from being carried out safely. If there is a cancellation for official reasons, a change of date or a refund is offered according to the activity's policy.

The meeting point changes depending on the activity and is always in your booking confirmation. On the private tour, the start is in Plaza de la Marina, next to the Tourist Office.

It depends on whether the tour includes access to interiors and on the monument's rules. If it applies, it will be stated on the activity page and in your confirmation.

It depends on the tour. On private tours it is only your group. On regular tours, the maximum size depends on the activity and is stated on the tour page before booking.

Yes. There are stops to listen to the explanation and to move around in an orderly way. If it is hot, shaded areas are prioritised where the route allows.

Yes, you can take personal photos. Indoors, the monument's rules are respected if there are specific restrictions.

The historic centre is accessible. The Alcazaba is not fully accessible, and access can be difficult depending on the area and the changes in level.

On routes through the centre it is usually feasible. If the route includes the Alcazaba, bear in mind the slopes and the stretches of steps. If in doubt, tell us which tour you want to do and we will suggest the most comfortable option.

Pets are not allowed on the private tour of Málaga. For other activities the policy may vary by tour, so check the tour page or ask us before booking.

Yes, as far as possible depending on the activity. If you need full control over stops and pace, the most flexible option is a private tour.

On the private tour, the available languages are Spanish and English, and groups are not mixed. For other tours, the languages available depend on each activity and are shown on its page.

It depends on the activity. On free tours, booking is free and the contribution is made at the end, with a minimum contribution of €10 per person to take part. On paid tours, the price is shown on the tour page before confirming. On the private tour of Málaga, the rate is per group and depends on length and participants, with prices from €120.

It depends on the tour. When an activity includes tickets, it is stated on its page. Free tours do not include tickets because they are walking routes around the city.

The price shown when booking is the price of the activity. It does not include food and drink, the contribution on free tours or entry to monuments not stated as included.

If an activity is cancelled because of an official closure or force majeure, a change of date or a refund is offered according to the tour's policy.

On walking routes, the basic thing is comfortable shoes. If the tour includes the Alcazaba, it is best to wear shoes with stable soles because of the slopes.

Yes. Times and access may vary with the season or one-off events. The reference is always the activity page and the information you receive in your confirmation.

Check your voucher and use the contact channel shown in your confirmation so we can guide you and help you rejoin.

If the forecast is hot, it helps to carry water and choose a time that suits you. On routes with outdoor stretches, sun protection is also a good idea.

You can leave your review on Google or Tripadvisor. If you would rather tell us something directly, you can also write to us through the channel shown in your confirmation.

During the visit the guide usually recommends places depending on the area you are in. If you want something specific, tell us and we will point you in the right direction for your plans.

You can request it when booking by giving the guide's name. Assignment depends on availability and cannot always be guaranteed, but we will look into it if you ask.

Yes. As well as Málaga, we are part of the same group of official guides that organises guided visits and free tours in Córdoba, Seville and Granada.